IEEE 20000-2 : 2013

Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Annex A (informative) - Interfaces between processes
        and integration of processes with SMS
Bibliography

Abstract

Specifies guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Institute of Electrical & Electronics Engineers
Pages
ISBN